PRE ORDER TERMS AND CONDITIONS
What are Pre-orders?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our Website. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.
PRE-ORDER ITEMS ARE NOT ON HAND AND THEREFORE, HAVE TO WAIT AROUND 6 TO 8 WEEKS TO RECEIVE THE ITEMS.
BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:
1. Pre orders require payment to be made at checkout.
2. Please note that due to the nature of pre-order items, we will not be accepting cancellations. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other items. All pre-orders made are considered as sold.
3. We cannot estimate or guarantee a specific ship date so we cannot guarantee products will be available in 6 weeks. We will ship orders the moment they are available.
4.Sometimes the ordered items will arrive later than 8 weeks due to several factors (eg: customs)
5. Please do not order if you are unable to wait.
6. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.
7. Once you place an order with us, it means that you are willing to accept these terms & conditions
8. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form. We will not entertain such requests to protect the privacy and security of our customers.
9. Once the products have landed and received by our team. You will then be informed via email and our social media platforms. We will immediately have all your orders packed in the next 24 Hours and schedule it for shipment. In the case of lost items during shipment we shall refund in full the amount that you have paid and shall offer a discount on your next possible purchase from us.
RETURNING YOUR PRE ORDER
Once the item has been sent to your specified delivery address you can return the item for a full refund of the product within 7 days as per our Shipping & Return Policy
How long will it take to ship out my pre-order?
Once the item is available in our warehouse, your order will be dispatched within two days.
When a delay occurs and why?
The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
TRUST THE PROCESS: Orders are completed as efficiently as possible. If you have questions regarding your order please email our customer service at Contact@JosephineValerie.com (please provide your full name as seen on the order and your order number in the email subject line. Please be patient with and respect reply times, we are working to get back to everyone in a timely manner).