Please Note: It is highly recommended that when you receive your shoes, you have a soft surface, a carpet or towel down before trying them on to avoid marking the soles and getting your return denied.
Shipping
All orders placed before 3pm EST. Monday- Friday will ship out same day. All orders placed after that time and on the weekend (Saturday, Sunday) will ship out the next business day. please note our free shipping option is via FEDEX Ground.
Return & Refund Policy
Thanks for shopping with Josephine Valerie LLC (www.josephinevalerie.com).
If you are not entirely satisfied with your purchase, we're here to help.
Returns & Exchanges
Josephine Valerie LLC wants you to be fully satisfied with your purchase. If the item/s does not fit or simply did not work out you may return it within seven (7) days of receiving your purchase. You may exchange it for a different size if available. You are entitled to an exchange or refund for your purchase within the seven (7) days of receiving the item/s.
Please note the product must be returned unused, unworn, unscratched soles, and in the original packaging including dust bags and box. Refunds or Exchanges after 7 days from confirmation of your order being shipped will NOT be considered. In case of exchange or refund the return shipping is your responsibility and you must email Contact@JosephineValerie.com with your tracking number when you are returning item/s.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Refunds will be processed within approximately 1 to 3 business days after we receive your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Please ship your return merchandise using a shipping method that you can track. we do not take responsibility for packages we did not ship or are lost in the mail. We do not accept returned merchandise that is worn or dirty. This will be returned at the buyers expense.
Contact Us
Please Email: Contact@JosephineValerie.com
To notify us regarding your exchange/ refund.
You must return your item/s to the address below within 7 days from the day you received your order. Please include Order Number and Tracking Info. in your email when shipping, Unfortunately we cannot refund shipping charges.
Please send all returns to:
Josephine Valerie LLC
79-81 Main St. #711
Yonkers, NY 10701
If you have any questions on how to return your item to us, contact us.